Privacy Policy

2. How We Use Your Personal Information

We use the information we collect to operate our business and provide you with services, specifically to:

• Fulfill Orders: Process your payment and provide you with access to the purchased Resources.
• Communicate: Send you emails regarding your purchase, download links, and receipts.
• Customer Support: Respond to your inquiries, refund requests, and technical issues.
• Marketing (Opt-in): If you consent, send you promotional emails about new Resources or special offers. You can unsubscribe at any time.
• Security & Fraud Prevention: Use billing and technical data to detect and prevent potential fraudulent transactions (e.g., using services provided by our payment processor, Stripe).

3. Sharing Your Personal Information

We share your Personal Information with third parties only for the purposes described below:

• Service Providers: We share necessary data with third parties that perform services on our behalf, such as:

• Payment Processing: We use Stripe to process all transactions. Your payment information is securely handled by Stripe. We do not store full credit card details on our servers.
• Analytics: We use tools like Google Analytics to understand how customers use the Site.
• Email Delivery: We use an email service provider to send order confirmations and marketing emails.

• Legal Compliance: We may disclose your Personal Information if required to do so by law or in response to a valid legal request (e.g., a court order or subpoena).

We DO NOT sell, rent, or trade your Personal Information to third parties for their independent marketing or advertising purposes.

4. Your Rights

Depending on your location (such as the EU/EEA or California), you may have the following rights regarding your Personal Information:

• Right to Access: You have the right to request access to the Personal Information we hold about you.
• Right to Rectification (Correction): You have the right to request that we correct any inaccurate Personal Information we hold.
• Right to Erasure (Deletion): You have the right to request that we delete the Personal Information we hold, subject to certain exceptions (e.g., retaining transaction records for legal and accounting purposes).
• Right to Opt-Out of Sale/Sharing (CCPA/CPRA): As noted above, we do not sell or share your Personal Information for cross-context behavioral advertising.
• Right to Withdraw Consent: Where we rely on your consent to process your information (e.g., for marketing), you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information in Section 7.

5. Cookies

We use cookies (small data files placed on your device) to help the Site function properly, analyze site traffic, and prevent fraud. You can control or refuse cookies through your browser settings, but doing so may affect your ability to use the Site and purchase Resources.

6. Security

We implement reasonable security measures designed to protect your Personal Information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to exercise any of your rights, please contact us by email at: support@urbanskyline.net