This Refund Policy applies to all purchases of digital products, including ebooks, guides, templates, and courses ("Resources"), made through https://www.resources.urbanskyline.net.

1. General Policy for Digital Products

Due to the nature of digital goods that are delivered instantly and cannot be returned, all sales are final and non-refundable, except under the specific circumstances outlined below.

By completing a purchase, you acknowledge and agree to this policy.

2. Eligible Circumstances for a Refund

We will grant a full refund only if the request meets one of the following criteria:

• Duplicate Purchase: You purchased the exact same Resource more than once within a 48-hour period.
• Technical Failure/Corrupted File: You are unable to download or access the Resource due to a verifiable technical issue caused by our server or the file itself (e.g., the file is corrupt or password protected when it should not be).
• Requirement: You must notify us of the technical issue within 7 days of the purchase date and cooperate with our support team to troubleshoot the problem. If the problem cannot be resolved, a refund will be issued.

3. Non-Refundable Circumstances

Refunds will not be granted for any of the following reasons:

• Buyer's Remorse: You changed your mind after the purchase.
• Lack of Use: You did not download, access, or use the Resource after purchasing it.
• Content Misinterpretation: You claim the content is "not what you expected" or you failed to read the detailed product description before purchase.
• External Technical Issues: Your inability to use the product is due to your own hardware, software, internet connection, or lack of knowledge regarding necessary file formats (e.g., you do not have software to open a PDF or a spreadsheet).
• Failure to Obtain Advice: You purchased an educational guide and claim it did not solve a specific, complex financial or legal problem. Our Resources are for educational and reference purposes only and are not substitutes for personalized advice from licensed professionals.

4. How to Request a Refund

To request a refund based on the Eligible Circumstances listed in Section 2, you must follow these steps:

1. Send an email to support@urbanskyline.net with the subject line: "Refund Request – [Your Order Number]".
2. Include your Order Number, the Resource Name, and a detailed explanation of the reason for the request, including any error messages or screenshots.



Refund requests are reviewed within 3-5 business days. If approved, the refund will be processed to your original method of payment, which typically takes 5–10 business days to reflect in your account.